Support

Support

Effective date: October 11, 2026.

Contact details

For NIXA Inc. company, billing, privacy, refund review, or general customer service inquiries, contact support@nixainc.com.

For Chie PI Beta access, account setup, receipt processing, or product-specific support, contact beta@chie.house.

For Makerkeep product and privacy requests, contact [email protected].

Makerkeep’s product-specific terms explain its purchase, billing, cancellation, and support arrangements and govern where they differ from the general provisions below.

Response process

Please include the product name, account email if applicable, a short description of the issue, and any relevant dates or charge information. NIXA typically reviews support requests within 1 to 2 business days.

Refund or billing mistake requests

If you believe NIXA made a billing mistake or failed to provide a paid software service as described, email support@nixainc.com with the charge date, account email, and a short explanation.

Cancellation help

Customers may cancel a paid software subscription at any time. Access continues until the end of the current billing cycle. NIXA does not normally provide prorated refunds for partial billing periods.